Looking forward, the Unite Us team is hoping that starting at this granular level will enable them to power proactive change. Maintaining profiles not only improves the experience of individual the client, it also allows Unite Us and its network partners to track trends of how and when individuals receive various services, thus learning about the community and its needs on a macro level, and building processes and interventions for the network to better meet those needs. Individuals are better served when each agency has all the relevant data. This means that the outpatient therapy office knows the client’s medical history and the housing agency knows to recommend homes in neighborhoods and price ranges that correlate to the client’s new job. To work, Unite Us has to maintain a single client record for each individual so that all providers on the network, have a complete history of each client. This system ensures that all community partners are on the same page and addressing all the needs of their community. These community networks are built by taking key community providers through strategy sessions, socialization, and training to ensure that all providers are accountable and committed to collaborating through referrals and data exchange. Unlike other directory-like systems that scrape the internet to find service organizations, Unite Us provides a distributed case management system. Unite Us networks contain vetted providers across the spectrum of human, health, and social services. The key to participating providers being able to easily refer clients to each other, is maintaining one master database of client records. Getting To One Universal Profile for Each Client After successful deployments within multiple veteran networks, Unite Us expanded to connect other health and social service providers across regional and local communities. Together, Andrew Price, Brillman and Justice founded Unite Us to create integrated technology networks that link related veteran service providers. This hurtful cycle for the client is also an expensive one for the providers in terms of resources and time. If an individual receives assistance to secure a new job, but becomes homeless, they may not be able to hold that job. Even though there are numerous nonprofit and government organizations helping veterans (find jobs, housing, healthcare, counseling and more), they work in silos that prevent them from addressing the co-occurring needs of veterans and other vulnerable populations.Īddressing health and social needs holistically instead of piecemeal helps secure the future stability of individuals, and frees up the service providers they work with to assist even more individuals.Ĭonnecting distributed services decreases the likelihood that clients will need further assistance in the future.
The Challenge: Connecting Services To Deliver Holistic Careįormer service members Daniel Brillman and Taylor Justice know how difficult it is for American veterans to adjust to life back home. Complaints from providers about duplicate entries have significantly dropped since Unite Us deployed Rosette’s intelligent name matching.Names are the only universally available identifier to create or find universal records of each individual client.
Building care networks connects ensures smooth transitions between health and human service providers for better health and financial outcomes.When names are one of the few unique identifiers, intelligent name matching from Rosette text analytics helps providers find the correct record faster thus reducing duplicate records and time wasted looking for a record. veterans, then in other communities, Unite Us addresses the disconnect with technology that links health and social services providers, provides visibility into the entire health journey, and tracks 100% of outcomes. Recognizing this pattern, first among U.S. While the needs of at-risk populations are connected the organizations that meet those needs are usually not.
Vulnerable populations often need multiple services across the care continuum, such as housing assistance, employment services, and clinical services.
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